FAQ | AutoQuest Motors - Global Transportation of Automotive, Aircraft & Boat

General Questions

1. What is AutoQuest Motors?: AutoQuest Motors is a vehicle import and export company founded by two Romanian brothers in 2024. We specialize in helping European customers access vehicles from the American market, providing seamless logistics and competitive pricing.
2. What types of vehicles does AutoQuest Motors import?: We import all types of vehicles available in the U.S. market, including luxury cars, SUVs, sedans, classic cars, and performance models. However, we do not ship motorcycles.
3.Where is AutoQuest Motors located?: Our headquarters is in Los Angeles, California, at 12100 Wilshire Blvd.
4. Do you only import American brands?: No. While we specialize in vehicles from the American market, we import all brands available in the U.S., including European, Japanese, and Korean manufacturers.
5. Why should I choose AutoQuest Motors?: We provide personalized services, expert guidance, transparent pricing, and a hassle-free process. Our passion and dedication ensure that every customer enjoys the best possible experience while avoiding the high fees typically charged by dealerships in Europe.

6. How do you source the vehicles?: We work with trusted dealerships and private sellers in the U.S. to find the best options based on your requirements. All vehicles are thoroughly inspected before purchase.
7. Can I request a specific car or model?: Yes, we specialize in custom orders. Let us know the make, model, year, and specifications, and we'll find the vehicle for you.
8. Do you inspect the vehicles before shipping?: Yes. Every vehicle undergoes a comprehensive technical and aesthetic inspection to ensure quality and condition before it is shipped.
9. Can you provide a history report for the vehicle?: Yes, we provide a detailed history report, including accident history, mileage verification, and service records, for each car.
10. Do you help negotiate the price of the car in the U.S.?: Absolutely. We negotiate with sellers to ensure you get the best possible deal.

11. How are vehicles shipped?

We offer three shipping options to meet your needs:

Containerized Shipping: Provides added security and protection for your vehicle during transit.
Roll-On/Roll-Off (RoRo): A cost-effective solution where vehicles are driven directly onto the ship and secured for transport.
Air Freight: For high-end or exceptionally expensive vehicles, we offer plane vehicles, we offer plane delivery, ensuring the fastest and most secure method of transport.

12. What is the average shipping time?

Shipping typically takes 4-8 weeks, depending on the destination port and customs clearance.

13. Which European ports do you deliver to?

We deliver to major European ports, including Rotterdam (Netherlands), Bremerhaven (Germany), and Constanța (Romania).

14. Can you arrange transport from the port to my location?

Yes, we can assist with transport within Europe to your desired location; however, this service is optional and subject to availability.

15. Is the shipping cost included in the price of the vehicle?

No. Shipping costs are separate and depend on the method and destination port.

16. What additional taxes and fees should I expect?

Buyers are responsible for:

10% Duty Tax: Based on the car's purchase price.
VAT: 19% in Romania and 21% in the Netherlands, calculated on the total vehicle cost, including the duty tax.
Port Fees: Variable in both Romania and the Netherlands, depending on the port and services required.

17. Do you offer insurance during shipping?

Yes, optional insurance is available, typically costing 2-4% of the vehicle's value.

18. Are there any hidden costs?

No. We pride ourselves on transparent pricing. All costs, including taxes, shipping, and insurance (if selected), are clearly outlined in advance.

19. How do I track my vehicle during shipping?: We provide regular updates and tracking details throughout the shipping process. You can also contact our support team anytime for the latest status.
20. What if I have questions or issues during the process?: Our dedicated team is available 24/7 to assist you. You can reach us via email, WhatsApp, or phone.